Return and Refund Policy

Effective Date: June 4, 2025

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Gentlemen Retreat website located at www.gentlemenretreat.com ("Website").

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

Email: Support@GentlemeRetreat.com
Phone: (619) 257-2264
Address: 2455 Otay Center Dr., Suite 117 #5006; San Diego, CA 92154
Hours: Monday–Friday, 9am to 5pm PST

3. Return Eligibility

Due to the diversity of our suppliers and curated products, return and refund policies may vary by item. Each product page will state the applicable policy provided by its supplier.

3.1 General Guidelines

Some items may be final sale or non-refundable.
Return shipping costs will vary depending on the supplier’s terms.
Store credit or exchanges may be offered on a case-by-case basis.

4. Return Process

4.1 Initiating a Return

To initiate a return when applicable,

- Contact Customer Service:

Email us at Support@GentlemenRetreat.com or call (619) 257-2264 within 24-48 hours of receiving your order.
Provide your order number and a detailed reason for the return.

- Return Authorization:

After reviewing your request, we will provide detailed return instructions and, if applicable, a Return Merchandise Authorization (RMA) number.

4.2 Preparing Your Return

- Package the Item Safely:

Securely pack the item in its original packaging.
Ensure all accessories, manuals, and free gifts are included.

- Include Documentation:

Include the return authorization form and any necessary supporting documents or images.

- Attach Shipping Label:

Download and print the return shipping label provided in our email.
Affix the label to the outside of the package.

4.3 Shipping the Return

- Shipping Method:

Use trackable courier service and insure the shipment.
Use a trackable shipping method to ensure your package arrives safely.

- Return Window:

Ship the item within 7 calendar days of receiving the return authorization.

5. Return Shipping Costs

- Customer Responsibility:

All return shipping costs are the responsibility of the customer

6. Specific Refund and Return Conditions

6.1 Returns Due to Change of Mind

- Eligibility:

Items must be unused, undamaged, and in original packaging.
Return request must be made within 24-48 hours of receipt.

- Refund:

A refund will be issued to the original payment method, minus any applicable shipping and restocking fees.

6.2 Defective or Damaged Goods

- Notification:

- Documentation:

Provide photos or videos of the defect or damage.

- Resolution:

We will offer a replacement or a full refund, including return shipping costs.

6.3 Incorrect Product Received

- Notification:

Inform us immediately upon receipt.

- Resolution:

We will arrange for the incorrect item to be returned (at our expense) and ensure you receive the correct product.

6.4 Product Never Arrived

- Notification:

- Resolution:

We will initiate an investigation with the carrier.
If the product is confirmed lost, we will offer a full refund or send a replacement product.

6.5 Order Cancellation

- Before Shipment:

You can cancel your order for a full refund if it has not yet been shipped.

- After Shipment:

If the order has already been shipped, please follow the return procedure after receiving the product.

7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

- Custom or Personalized Products:

Items made to your specifications or clearly personalized.

- Gift Cards and Downloadable Software Products.

8. Refunds

8.1 Refund Conditions

- Approval:

Refunds are issued after we receive and inspect the returned item.

- Notification:

We will notify you via email regarding the approval or rejection of your refund.

- Condition:

Items must meet the return eligibility criteria outlined in Section 3 and or 6.

8.2 Refund Processing

- Method:

Refunds will be processed to the original payment method used at the time of purchase.

- Time Frame:

It may take up to 10-14 days for the refund to appear in your account, depending on your bank or credit card issuer.

8.3 Partial Refunds

Partial refunds may be granted in certain situations:

- Condition Issues:

Items not in original condition, damaged, or missing parts for reasons not due to our error.

- Late Returns:

Items returned more than 10 days after delivery.

9. Exchanges

- Eligibility:

We replace items if they are defective, damaged, or incorrect.

- Process:

To request an exchange, contact us at Support@GentlemeRetreat.com.

- Shipping Costs:

For defective or incorrect items, we cover the shipping costs.
For exchanges due to change of mind, customers are responsible for shipping costs.

10. Timelines

- Return Window:

Returns must be reported and shipped within 10 days of receiving the product.

- Return Processing:

After receiving and inspecting the returned item, we will process the refund within 10-14 days.

- Refund Period:

It may take up to 10-14 days for the refund to appear in your account after approval.

11. Legal Rights

This Return and Refund Policy does not affect any statutory rights you may have under applicable law.

Note: By making a purchase on our Website, you agree to this Return and Refund Policy.

If you have any questions about our Return and Refund policy, please contact us:

Company Name: Gentlemen Retreat
Email: Support@gentlemenretreat.com
Phone: (619) 257-2264 M-F 9a-5p PST

Gentlemen Retreat

A lifestyle and style destination operated by

Gentlemen’s Dominion, LLC, a California Corporation, DBA Gentlemen Retreat.

2455 Otay Center Dr | Suite 117 #5006 | San Diego, CA 92154

Return and Refund Policy

Build Your Escape With Gentlemen Retreat