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Shipping Policy

Effective Date: June 4, 2025

1. Introduction

At Gentlemen Retreat ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.GentlemenRetreat.com.

 

 

2. Shipping Destinations

  • Countries We Ship To:

    • We currently ship to United States addresses only.

  • Future Expansion:

    • We are continually working to expand our shipping destinations. Please check back regularly for updates.

 

 

3. Shipping Costs

  • Standard Shipping: Free shipping on all orders over $100.

  • Flat Rate Shipping: Will be clearly stated at checkout and on qualifying product pages.
  • No Hidden Fees:

    • All shipping costs are calculated and displayed at checkout. There are no hidden fees.

 

 

4. Order Processing Time

  • Processing Time:

    • Orders are typically processed within  5-7 business days (Monday to Friday, excluding holidays).

  • Weekend and Holiday Orders:

    • Orders placed on weekends or public holidays will be processed on the next business day.

 

 

5. Estimated Delivery Time

  • Domestic Shipping:

    • Standard Shipping:  5-7 business days

    • Expedited Shipping:  2-3 business days

Notes:

  • Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, other delays, or carrier issues.

 

 

6. Shipping Methods and Carriers

  • Reliable Carriers:

    • Domestic Carriers: USPS, UPS, FedEx

    • We partner with reputable carriers to ensure your package arrives safely.


  • Shipment Tracking:

    • All orders include tracking information, which will be provided via email once your order has shipped.

  • Insurance:

    • Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

 

 

7. Order Tracking

  • Tracking Information:

    • Tracking Number

    • Carrier Name

    • Link to Track Your Package

    • After your order has been shipped, you will receive an email containing:

  • How to Track Your Order:

    • Refer to email that will contain the carrier's information and tracking number.

    • Go to the carrier's website and enter your tracking number to view the status and estimated delivery date.

  • Assistance:

    • If you have questions or need assistance with tracking, please contact our Customer Service.

 

 

8. Delivery Issues

8.1 Delayed or Lost Packages

  • Delayed Delivery:

    • If your package is delayed beyond the estimated delivery time, please contact us at Support@GentlemenRetreat.com  or by phone at (619) 257-2264 M-F 9AM-5PM PST.

  • Lost Packages:

    • Verify the shipping address provided.

    • Check with neighbors or building management.

    • Contact us for further assistance.

    • If your tracking information indicates that your package was delivered but you have not received it:

8.2 Damaged Packages

  • Reporting Damage:

    • Take photos of the damaged packaging and items.

    • Contact us within 24-48  hours at support@gentlemenretreat.com.

    • If your package arrives damaged:

  • Resolution:

    • We will work with you to arrange a replacement or refund as appropriate.

 

 

9. Missing Items

  • Reporting Missing Items:

    • Contact us within 2-4  days of receiving your package.

    • Provide your order number and details of the missing item(s).

    • If any items are missing from your order:

  • Resolution:

    • We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

 

 

10. Return and Refund Policy

  • Returns:

  • Conditions for Returns:

    • Items must be unused, undamaged, and in their original packaging.

    • Certain items (e.g., personalized or perishable goods) may not be eligible for return.

  • Return Shipping Costs:

    • Customer Responsibility: Return shipping costs are the customer's responsibility unless the item is defective or not as described.

    • Company Responsibility: If the return is due to our error, we will cover the return shipping costs.

  • Refunds:

    • Refunds are processed within 10-14  days after receiving the returned item.

    • Refunds will be issued to the original payment method.

  • For More Information:

 

 

11. Incorrect Address

  • Address Accuracy:

    • Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

  • Returned Packages:

    • We will contact you to arrange reshipment.

    • Additional shipping charges may apply.

    • If a package is returned to us due to an incorrect address:

 

 

12. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

 

 

13. Contact Information

If you have any questions about our Shipping policy, please contact us:

  • Company Name:  Gentlemen Retreat

  • Email:  Support@gentlemenretreat.com

  • Phone:  (619) 257-2264


Thank you for shopping with Gentlemen Retreat!

We appreciate your business and are committed to providing you with exceptional service.

 

Gentlemen Retreat

A lifestyle and style destination operated by

Gentlemen’s Dominion, LLC, a California Corporation, DBA Gentlemen Retreat.

2455 Otay Center Dr  |  Suite 117 #5006  |  San Diego, CA 92154